Vancouver, Washington - (The Hosting News) - October 7, 2008 - Eartthlink’s New Edge Networks’ online gateway for customers and partners, has received a value award from global research and growth consulting firm, Frost and Sullivan.
Lynda Stadtmueller, senior research analyst for business communications services at Stratecast, a division of Frost and Sullivan remarked, ”New Edge Networks’ MyEdge portal stands out for its ease of use and array of innovative features and tools that anticipate customer needs. The MyEdge portal is an outstanding communications and collaboration tool that offers significant value to customers by allowing them greater control over their distributed networks and their New Edge Networks accounts. New Edge Networks has identified its portal as a strategic initiative, and continually solicits and acts on feedback from customers and partners to improve the customer experience.”
Each year, Frost and Sullivan presents its customer value award for business customer portals to the company that has best demonstrated the ability to serve its customer base with more innovative e-servicing strategies than competing vendors. New Edge Networks will receive its award during a banquet on Dec. 3 in San Antonio.
In presenting the 2008 North American Customer Value Award for best business portal for large and distributed enterprises, Frost and Sullivan noted that New Edge Networks’ portal offers customers one-stop access to an online portfolio of ordering, billing, trouble ticketing, network performance and collaboration tools. Frost and Sullivan reviewed and assessed online portals offered by seven leading national communications providers based on predetermined criteria. Researchers also conducted interviews with business users.
Greg Griffiths, Vice President of marketing for New Edge Networks noted, ”This award is an affirmation of the strategic importance New Edge Networks places on a portal that delights. This is one of seven tenets we track for measuring customer satisfaction. A highly functional customer-facing portal is essential for both our customers and our company to drive efficiency, cost savings and customer satisfaction.”
In addition to the basic portal capabilities such as role-based permissions, bill viewing, ordering, trouble reporting and ticketing, and network performance management functions, New Edge Networks’ MyEdge portal also demonstrates ‘best-in-class’ characteristics that aide in maximizing efficiency. Among these are: — A mapping feature powered by Google Maps that provides both high-level network visibility and the ability to click on each location for detailed site data — Track routers and customer premises equipment returns — Site installation monitoring — Real time access to technician notes — Live chat with network operation center technicians. A copy of the Frost and Sullivan’s award description, measurement and selection criteria is available at www.newedgenetworks.com/frost/mns.
New Edge Networks, based in Vancouver, Wash., is a wholly owned subsidiary of EarthLink Inc. (NASDAQ: ELNK). New Edge Networks builds and manages private networks for businesses and communications providers. Through its nationwide backbone network with almost 900 switches and Internet routers, New Edge Networks uses any blend of network and access technologies (MPLS, frame relay, ATM, xDSL, cable, wireless, and satellite) for providing high-speed connections at any business address in the United States. Network options include any combination of access, network management functions, and on-site installation services.
For more information about New Edge Networks, please visit: www.newedgenetworks.com.
Originally posted here:
Earthlink’s New Edge Networks, Garners Customer Value Award, for Online Gateway
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