In a world where just one grumbling ex-customer can create havoc for any web hosting service with an unfair, biased “this web host sucks” type of page, it can be an amazing business-killer to just have one angry customer. What’s a web host to do? Clearly web hosting companies have a thin line to walk when it comes to customer relations.
Originally posted here:
The Fragile Reputation For Web Hosting Companies
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